I just got a message from my friend who won a M&G for Alan's last Friday nites concert at Melbourne........she says that M&G was going to be held after his show!!..........she turned up and nothing happened!!.........did my friend miss out.......she says she followed all the instructions!!
The way it works here is if you have a meet & greet, you get instructions when & where to go when you Pick up your tickets. I picked up my Fan Club tickets at the Box Office, also instructions for the meet and greet.
Ours are usually to go back stage and they take your info and tell you where to go for your meet & Greet. It's usually after the opening act performs, the end of that, while Alan's people are getting set up for the show.
Not sure how it works there but sounds like she could have waited until the end of the concert, and here it's usually after the first opening act or before Alan sings.I walked back to my seat from the front Entrance where we came in before and in a while Alan performed.
I do not know others experience , but this is how mine was done. you can always show your paprer to Alan's Tour Manager
and they will tell you where to go & when. I hope your friend's had what concert it was for, and if it was for later, she could still use it.. But if it was only for Melbourne, she must have missed it.
Hopefully some who had meet and greets at Melbourne, can tell you how they did theirs there.
Sorry if she missed Alan, was her M & G from the Fanclub or other sources.. I hope she finds out something. Good luck
Jeri from Florida